Quality Objectives
- To realize true satisfaction of our customers
- To efficiently manage our key processes
- To continuously improve
Guidelines for implementation
- Key Performance indicators (KPI’s) in line with the company’s objectives and well focused on customer requirements are set up annually and deployed throughout the organization.
- A practical and effective ISO 9001 certified Quality System is implemented based on a sound customer feedback system.
- Customer requirements are “fitness for use” translated into product and service specifications and further down into well-controlled operational process parameters.
- Each employee and each team continuously takes initiative and participates to the improvement of our processes and performances, and contributes to preventive and pro-active thinking and action.
- Change projects and new product and process development projects are realized in a market driven, focused and structured way. These projects are essential to fulfill both customer expectations and the company’s objective to grow.
- Cross-functional multidisciplinary teams are set up whenever needed and actions are realized with high sense of urgency.
- Key competences are identified. Each employee is regularly informed and trained to improve competences and increase quality awareness.
- The Management provides the necessary resources to realize the Quality Objectives.
Michele Volpi, CEO
January 2012