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Quality policy

Quality objectives of the Betafence Group

  • Realise true satisfaction for our customers
  • Efficiently manage our product quality and customer service
  • Continuously improve our processes at all levels


Guidelines for implementation

  • Key Performance Indicators (KPI's) in line with the company's objectives and well focused on customer requirements are set up annually and deployed throughout our organisation.
  • A practical and effective ISO 9001 certified Quality System is implemented based on a sound customer feedback system.
  • Customer requirements are 'fitness for use' translated into product and service specifications and further down into well-controlled operational process parameters.
  • Each employee and each team continuously takes initiative and participates in the improvement of our processes and performances, and contributes to preventive and pro-active thinking and action.
  • New product and process development projects are realised in a market driven, focused and structured way. These projects are essential to fulfil both customer expectations and the company's objective to growth.
  • Cross-functional multidisciplinary teams are set up whenever needed and actions are realised with high sense of urgency.
  • Each employee is regularly informed and trained to increase competences and quality awareness.
  • The Management provides the necessary resources to realise the Quality Objectives.