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Quality objectives of the Betafence Group

1. Realise true satisfaction for our customers
2. Efficiently manage our product quality and customer service
3. Continuously improve our processes at all levels

Guidelines for implementation

1. Key Performance Indicators (KPI's) in line with the company's objectives and well focused on customer requirements are set up annually and deployed throughout our organisation.
   
   
2. A practical and effective ISO 9001 certified Quality System is implemented based on a sound customer feedback system.
   
   
3. Customer requirements are 'fitness for use' translated into product and service specifications and further down into well-controlled operational process parameters.
   
   
4. Each employee and each team continuously takes initiative and participates in the improvement of our processes and performances, and contributes to preventive and pro-active thinking and action.
   
   
5. New product and process development projects are realised in a market driven, focused and structured way. These projects are essential to fulfil both customer expectations and the company's objective to growth.
   
   
6. Cross-functional multidisciplinary teams are set up whenever needed and actions are realised with high sense of urgency.
   
   
7. Each employee is regularly informed and trained to increase competences and quality awareness.
   
   
8. The Management provides the necessary resources to realise the Quality Objectives.