Betafence Corporate - Securing what matters Quality Betafence Guarantee Betafence guarantee | European Region

BETAFENCE GUARANTEE | EUROPEAN REGION
The leader in quality for more than 140 years

PRODUCT GUARANTEE - REGION EUROPE*

For the other world region, please refer to the correct page : Southern Africa | Apac 

 

 

Polyester, PVC or Zincalu® Super coated Betafence fencing products installed more than 3km from saline water

 

Betafence 10 years garantee

DEFINITION OF THE 10 YEARS GUARANTEE

Betafence Belgium NV and its subsidiaries (hereafter “Betafence”) guarantee hereby its Betafence branded fencing products for a period of 10 years starting from the date of invoice. This guarantee covers production defects as well as its state of preservation. Upon validation of the complaint by Betafence, Betafence engages either to repair the product or to replace the defective product – materials only. The guarantee excludes coverage of possible direct and indirect costs. The guarantee conditions apply differently in the function of the invoiced value of the fencing materials:
- For an invoiced value below 250.000 €: repair or replacement of the material at a degressive rate:

Year 1 and 2: replaced at 100%
Year 3 and 4: replaced at 90% 
Year 5 and 6: replaced at 80%
Year 7 and 8: replaced at 60%
Year 9 and 10: replaced at 50%

- For an invoiced value higher than 250.000 €, no automatic product guarantee will be applied. Only a project-specific guarantee is valid. Any request for a “Project Guarantee” needs to be made at the time of quotation. Products and product coatings will be verified and optimized in function of the specific project location by Betafence Group Quality & Technology. The customer will receive a project-specific Guarantee certificate. 

In case of dispute, an independent inspection authority of repute may be engaged to establish the true nature of the claim.
 

Garantie 20 years Betafence eXtreme

DEFINITION OF THE 10 YEARS EXTREME GUARANTEE

Products in a highly corrosive environment:

The same guarantee conditions and exclusions as mentioned for 10 YEARS STANDARD GUARANTY are applied to a shortlist of “EXTREME” products when installed close to the sea. These specific products are mentioned separately on the list. The “EXTREME” guarantee is valid when fencing products are not in direct contact with saltwater or installed just above saltwater.

 

EXCLUSIONS ON GUARANTEE ON AUTOMATION & COMPONENTS OF GATES

  • The guarantee of operation; the automation components and lock are limited to 2 years or 20 000 cycles from the start-up date, whichever is the earliest,
  • Gates not correctly installed in line with Betafence instructions,
  • Failure to check the proper functioning of the gate at least two times per year, if needed including adjusted or cleaning,
  • Gates, where regular service by a qualified person has not been done as prescribed in the maintenance instructions, written logging of the maintenance history, must be in place,
  • Improper use of the gate,
  • Unless approved by Betafence, any modification of the gate structure or automation, and the use of non-compatible automation parts makes the guarantee void,
  • Unless approved by Betafence, any modification & or adjustment to the gate structure or automation parts & or parameters, makes the guarantee and the corresponding CE certification of the product void,
  • The CE certification of the Betafence gates is based on EN 13241-1 and EN 12424. As a consequence, the wind load class is defined for a closed position of the gate and is not valid for an open position. The gate should remain closed and not be opened at wind speed of 50km/h or higher,
  • Deformation of the wing of a sliding gate without heat shields due to heating up by the sun at one side; when the wing is installed more or less along the north-south axis and in combination with dark colors such as RAL9005, RAL6005, RAL7016 and other colors with L value (CIE 1976 Lab) below 35.

EXCLUSIONS FOR BOTH GUARANTEES

  • Betafence products that are not taken up in the standard product list available on the Betafence internet website. This list is issued yearly.
  • Damage caused by installation, not in compliance with the instructions of Betafence; fencing installed at a temperature below 0°C for PVC-coated products and privacy fencing or below -10°C for polyester-coated products.
  • Parts of the fence which are intentionally left uncoated for earthing purposes
  • Damages caused by temperatures above 50°C.
  • Damage caused during storage, handling, transformation, installing, or after erecting the product. Rust caused by cutting the Betafence product (the cut edge but as well rust due to sparks generated during the cutting process).The possible detrimental impact caused by non-compatible products. Damage caused by the wind for privacy fencing.
  • Fences installed less than 3 km from saline water, as well as the entire islands in the Atlantic, Pacific, or the Indian Ocean (except for products defined for “extreme guarantee” see below). Corrosion due to abnormal levels of aggressive chemicals or environmental corrosivity higher than Class C3 (ISO 9223).
  • Coating defects are not noticeable with the naked eye at more than 5 meters of the fence. Red rust less than 2% of total coated surface per unit. White rust. Decoloration of coating and stains.
  • Superficial rust or pitting on the surface of stainless steel components might occur, however, the function is guaranteed.
  • Privacy fencing (Screeno-Line, Screeno-Wave, Collfort & HoriZen): Limited deformation as long as the functionality is not impacted. Direct and indirect damages caused by wind and other extreme weather conditions such as storms with hail and lightning.  There will be no degeneration of the material (also not rot caused by insects or fungus for wood and WPC materials), except for stains and discoloration. The fencing systems should not be used as fall protection systems such as balcony balustrades.
  • Posts with hollow section (for example Nylofor post; Bekaclip posts…) installed in a concrete wall (without the use of a footplate) or installed in such a way that the bottom of the post is blocked by concrete (possible water infiltration cannot drain away into the soil).
  • This guarantee does not cover failure or damage due to improper use or application, soil or structural movement, natural disasters, fire, abuse or misuse, vandalism, war, negligence, failure to perform proper routine maintenance.
  • In case of a complaint, the invoice will be requested by Betafence to verify the purchase date of the products. The guarantee is only valid once the full payment of the invoice has been received.

PRODUCTS DETAILED LIST & GUARANTEE

 

Product category Products brand Coating

Standard 10 years guarantee
Environment C1-2-3
> 3 km from the seaside 

Extended guarantee
10 years eXtreme
Environment C4-5
Corrosive environment
Chainlink Plasitor PVC Yes Yes

Knotted mesh

 Ursus Heavy 
Ursus Heavy AS		 ZNAL SUPER Yes No

Welded mesh fences on rolls

 Pantanet Essential
Pantanet Light		 PVC Yes No
Welded mesh fences on rolls Pantanet Basic
Pantanet Family
Fortinet Protect		 PVC Yes Yes

Residential/Decorative panels

 Bekafor Classic PVC Yes Yes
Residential/Decorative panels Zenturo Classic
Zenturo Super
Decofor		 PES Yes No

Railing panels

 CreaZen PES Yes No

Medium security 3D Panels

 Nylofor 3D Light II
Nylofor 3D
Nylofor 3D XL
Nylofor 3D Super		 PES Yes No
Medium security 3D Panels Nylofor 3D "Extreme"  HDG + PES or ZALS + PES
​Double Coating		 Yes Yes

Medium Security 2D Panels

 Nylofor F
Nylofor 2D
Nylofor 2DS		 PES Yes No
Medium Security 2D Panels Nylofor 2DS "Extreme" HDG + PES
​Double Coating		 Yes Yes

High-Security Panels

 Securifor Flat
Securifor 2D 		 ZNAL SUPER Yes No
High-Security Panels Securifor 2D
Securifor 3D
Securifor 4D 
Securifor flat
Securifor Super 6		 PES Yes No
High-Security Panels Securifor "Extreme"
Securifor 2D "Extreme" 		 Znal Super + PES
Double Coating		 Yes Yes

Privacy solutions

 Collfort
Horizen
Screeno Line
Screeno Wave		 - Yes No

Round Fencing posts

 Round post
Bekaclip (48-60-70)		 PES Yes No

Profiled Fencing posts

 Bekafix 
Bekasport
Izifix
Bekasecure		 PES Yes No
Profiled Fencing posts Bekafix "Extreme" 
Bekafix Ultra
Bekasecure "Extreme"		 HDG + PES
​Double Coating		 Yes Yes

Square Fencing posts

 Zenturo post
Nylofor/Twilfix post
Decofor post
Lox post (D, E, O, U) & O-Lox Super
Securifor post		 PES Yes No
Square Fencing posts Securifor post "Extreme" HDG + PES
​Double Coating		 Yes Yes
Accessories Tension wire FUBO Yes Yes
Accessories Tension wire
Tension Bar		 PVC Yes Yes
Accessories Professional strengtheners
Bekafix fixation		 PES Yes No
Accessories Professional strengtheners "Extreme"
Bekafix fixation "Extreme"
Bekafix floorplate "Extreme"
Bekafix bent arms "Extreme"		 HDG + PES
​Double Coating		 Yes Yes
Accessories Fortinet Clips Stainless steel Yes Yes

Barbed wire

 Motto Zincalu 10 Yes No
Barbed wire Motto "Extreme" Zincalu 10 Super Yes Yes

Swing gates

 Egidia Bekafor Classic
CreaZen
Egidia M50, SQ20, 2D, 3D
Robusta-Nylofor
Zenturo 		 PES Yes No
Swing gates Robusta-Nylofor HDG + PES Yes No
Swing gates Robusta "Extreme"  HDG + PES
​Double Coating		 Yes Yes
Sliding gates* Robusta SC & SR
Egidia SC Essential		 PES

Yes

 No
Sliding gates* Robusta SC & SR "Extreme" Epoxy + PES
​Double Coating		 Yes Yes

Speed Folding gate*

 Faldivia HDG + PES Yes No
Speed Folding gate* Faldivia "Extreme" HDG + PES
​Double Coating		 Yes Yes

Turnstiles*

 BT4/BT5 ALU + PES Yes No
 

* 10-year guarantee only on coating; two years guarantee on automation and components of the gates DC = Double Coating

Guarantee conditions Edited on April 2017
- Internet revision in February 2019: Extreme range coating added
- Internet revision in September 2019: Exclusion paragraph added
- Internet revision in December 2019: Deletion Fortinet Super, Medium, Pantanet Protect, Nylofor 3D Multi, Bekafor Essential
- Internet revision in February 2020: Posts with hollow section installed in a concrete wall exclusions
- Internet revision in March 2020: Sliding gate deformation without a heat shield.
- Internet revision in June 2020: Gate structure modification exclusion
- Internet revision in September 2020: Degressivity irrespective amount of the invoice modification
- Internet revision in November 2020: Range update
- Internet revision in June 2021: Range update & Privacy disclaimer adaptation
- Internet revision in October 2021: Exclusion for rust caused by cutting the product 
- Internet revision in February 2022 and January 2023 : Exclusion guaranty for gates modification

D. Declercq: Group quality | K. Van Waes: Product Mgmt

 

 


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