Quality Betafence guarantee
Quality Betafence guarantee 
Betafence Belgium NV and its subsidiaries (hereafter “Betafence”) guarantee hereby its Betafence branded fencing products for a period of 10 years starting from the date of invoice. This guarantee covers production defects as well as its state of preservation. Upon validation of the complaint by Betafence, Betafence engages either to repair the product or to replace the defective product – materials only. The guarantee excludes coverage of possible direct and indirect costs. The guarantee conditions apply differently in function of the invoiced value of the fencing materials:
- For invoiced value less than 10.000 €: full repair or replacement of material
- For invoiced value between 10.000 € and 250.000 €: full repair or replacement of material at a degressive rate:
Year 1 and 2: replaced at 100%
Year 3 and 4: replaced at 90%
Year 5 and 6: replaced at 80%
Year 7 and 8: replaced at 60%
Year 9 and 10: replaced at 50%
- For an invoiced value higher than 250.000 €, no automatic product guarantee will be applied. In case of dispute, an independent inspection authority of repute may be engaged to establish the true nature of the claim.
Products in a highly corrosive environment:
The same guarantee is applied to a short list of “EXTREME” products when installed close to the sea. These specific products are mentioned separately on the list. The extended guarantee is valid when fencing products are not in direct contact with salt water or installed just above salt water.
Projects with invoice value above 250.000 EUR:
Only a project-specific guarantee is valid. Any request for a “Project Guarantee” needs to be made at the time of quotation. Products and product coatings will be verified and optimized in function of the specific project location by Betafence Group Quality & Technology. Customer will receive a project-specific Guarantee certificate.
Exclusions:
- Gates not correctly installed in line with Betafence instructions.
- Failure to check the proper functioning of the gate at least two times per year, if needed including adjusted or cleaning.
- Gates, where regular service by a qualified person has not been done as prescribed in the maintenance instructions, a written logging of the maintenance history, must be in place.
- Improper use of the gate.
- Unless approved by Betafence, any modification of the gate structure or automation, and the use of non-compatible automation parts makes the guarantee void.
| Product category | Products brand | Coating |
Standard 10 years guarantee |
Extended guarantee |
| Chainlink | - Plasitor | PVC | Yes | Yes |
|---|---|---|---|---|
| - Fusion bonded chainlink | FUBO | Yes | Yes | |
| Knotted mesh | - Ursus Heavy - Ursus Heavy AS |
ZNAL SUPER | Yes | No |
| Welded mesh on rolls | - Pantanet Essential - Pantanet Light |
PVC | Yes | No |
| - Pantanet Family - Pantanet Protect |
PVC | Yes | Yes | |
| - Fortinet Medium - Fortinet Super |
PVC | Yes | Yes | |
| Residential/Decorative panels | - Bekafor Classic - Bekafor Essential |
PVC | Yes | Yes |
| - Zenturo Classic - Bekazur 2D - Decofor |
PES | Yes | No | |
| Railing panels | - CreaZen - Barofor |
PES | Yes | No |
| Medium security 3D Panels | - Nylofor 3D - Nylofor 3D Multi - Nylofor 3D Super |
PES | Yes | No |
| - Nylofor Essential - Nylofor 3D Pro - Nylofor 3D Pro Xl |
PVC | Yes | Yes | |
| - Nylofor 3D "Extreme" MTO | HDG + PES DC | Yes | Yes | |
| Medium Security 2D Panels | - Nylofor F - Nylofor 2D - Nylofor 2DS |
PES | Yes | No |
| - Nylofor 2DS "Extreme" MTO | HDG + PES DC | Yes | Yes | |
| High Security Panels | - Securifor 2D - Securifor 3D - Securifor 4D |
ZNAL or PES |
Yes | No |
| - Securifor | Znal Super | Yes | No | |
| - Securifor "Extreme" MTO - Securifor 2D "Extreme" MTO |
Znal Super + PES DC | Yes | Yes | |
| Privacy solutions | - Screeno Line - Screeno Wave - Collfort - HoriZen |
- | Yes | No |
| Round Fencing posts | - Bekaclip-P - Bekarond-P |
PVC | Yes | Yes |
| - Bekazur 2D post - Round post - Bekaclip |
PES | Yes | No | |
| Profiled Fencing posts | - Bekafix - Bekafix super - Quixolid Plus - Bekasecure |
PES | Yes | No |
| - Bekafix "Extreme" MTO - Bekasecure "Extreme" MTO |
HDG + PES DC | Yes | Yes | |
| Square Fencing posts | - Zenturo post - HoriZen post - Nylofor post - Decofor post - Lox post (D, F, E, O) - Securifor post |
PES | Yes | No |
| - Securifor post "Extreme" MTO | HDG + PES DC | Yes | Yes | |
| Accessories | - Bekazur 2D | - | Yes | No |
| - Tension wire - Attach wire |
FUBO | Yes | Yes | |
| - Tension wire - Attach wire - Tension Bar |
PVC | Yes | Yes | |
| - Professional strengtheners - Bekafix fixation |
PES | Yes | No | |
| - Professional strengtheners "Extreme" MTO - Bekafix fixation "Extreme" MTO - Bekafix base plate "Extreme" MTO - Bekafix bent arms "Extreme" MTO |
HDG + PES DC | Yes | Yes | |
| - Fortinet Clips | Stainless steel | Yes | Yes | |
| Barbed wire | - Motto | PVC | Yes | Yes |
| Swing gates | - Fortinet - Bekafor Classic - Bekazur - Zenturo Classic - CreaZen |
- | Yes | No |
| - Robusta-Nylofor | HDG + PES | Yes | No | |
| - Robusta Medium - Egidia |
PES | Yes | No | |
| - Robusta "Extreme" MTO | HDG + PES DC | Yes | Yes | |
| Sliding gates* | - Bekamatic SC | Epoxy + PES | Yes | Yes |
| - Robusta SC & SR - Egidia SC |
PES | Yes | No | |
| - Bekamatic SC "Extreme" MTO - Robusta SC & SR |
Epoxy + PES DC | Yes | Yes | |
| Speed Folding gate* | - Faldivia | ALU + PES | Yes | No |
| Turnstiles* | - BT4/BT5 | ALU + PES | Yes | No |
| - BT4/BT5 "Extreme" MTO | ALU + PES | Yes | Yes |
* 10-year guarantee only on coating; two years guarantee on automation and components of the gates
DC = Double Coating
- Betafence products which are not taken up in the standard product list available on the Betafence internet website. This list is issued yearly,
- Damage caused by installation, not in compliance with the instructions of Betafence; fencing installed at a temperature below 0°C for PVC-coated products and privacy fencing or below -10°C for polyester-coated products,
- Parts of the fence which are intentionally left uncoated for earthing purposes,
- Damages caused by temperatures above 50°C - Damage caused during storage, handling, transformation, installing or after erecting the product. The possible detrimental impact caused by non-compatible products. Damage caused by wind for privacy fencing,
- Fences installed less than 3 km from saline water, as well as the entire islands in the Atlantic Ocean. Corrosion due to abnormal levels of aggressive chemicals or environmental corrosivity higher than Class C3 (ISO 9223),
- Red rust less than 2% of total coated surface per unit. White rust. Decoloration of coating and stains,
- Superficial rust or pitting on the surface of stainless steel components might occur, however, the function is guaranteed,
- Privacy fencing: Limited deformation as long as functionality is not impacted. Direct and indirect damages caused by wind and other extreme weather conditions such as storms with hail and lightning,
- Gates: The guarantee of operation and automation components is limited to 2 years or 20.000 cycles from the start-up date, whichever is the earliest (see further details on guarantee exclusion on automation & components),
- This guarantee does not cover failure or damage due to improper use or application, soil or structural movement, natural disasters, fire, abuse or misuse, vandalism, war, negligence, failure to perform proper routine maintenance,
- In case of a complaint, the invoice will be requested by Betafence to verify the purchase date of the products. The guarantee is only valid once full payment of the invoice has been received.
* For other regions, please refer to our local sales office.
Exclusions:
- Gates not adequately installed in line with Betafence instructions.
- Failure to check the proper functioning of the gate at least two times per year, if needed including adjusted or cleaning.
- Gates, where regular service by a qualified person has not been done as prescribed in the maintenance instructions, a written logging of the maintenance history, must be in place.
- Improper use of the gate.
- Unless approved by Betafence, any modification of the gate structure or automation, and the use of non-compatible automation parts makes the guarantee void.
Guarantee conditions Edited on April 2017
- Revision in February 2019 : Extreme range coating added
G. Corbett @ D. Declercq: Group quality